The scope of our consulting activities covers key areas of modern organisations: sales, service, marketing, human resources and market trend analysis. In the area of sales, we support the development of active sales, up-selling and cross-selling strategies, implement systems for monitoring the effectiveness of sales teams, sales funnel management and warehouse management, and improve customer service quality and the effectiveness of online sales channels.
In the area of service, we focus on optimising workshop management processes, building customer loyalty and managing the vehicle life cycle (car park). The area of marketing includes planning and controlling marketing budgets, managing customer databases and designing customer journeys.
In the area of HR, we advise on organisational structure, personnel policy, the HR Business Partner model, the implementation of competency models for management staff and remuneration systems. Our approach is complemented by monitoring and implementing key market trends, such as the agency model and electromobility.