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The scope of our consulting activities covers key areas of modern organisations: sales, service, marketing, human resources and market trend analysis. In the area of sales, we support the development of active sales, up-selling and cross-selling strategies, implement systems for monitoring the effectiveness of sales teams, sales funnel management and warehouse management, and improve customer service quality and the effectiveness of online sales channels.

In the area of service, we focus on optimising workshop management processes, building customer loyalty and managing the vehicle life cycle (car park). The area of marketing includes planning and controlling marketing budgets, managing customer databases and designing customer journeys.

In the area of HR, we advise on organisational structure, personnel policy, the HR Business Partner model, the implementation of competency models for management staff and remuneration systems. Our approach is complemented by monitoring and implementing key market trends, such as the agency model and electromobility.

Used cars are a significant source of profit, enabling multiple margins to be realised on the sale of the same vehicle throughout its life cycle. Not only sales skills play an important role here, but also purchasing skills and the ability to correctly value a vehicle.

Vehicle inventory management and active shaping of the offer also require greater dynamism in order to compete effectively with other dealers and e-commerce platforms.

It is estimated that approximately one-third of dealership customers prefer remote contact. Finding the desired car at their own pace, easily and comfortably, is a new generation of needs. Speed of response, online availability and customer convenience are the pillars of modern sales.

Online sales do not have to be difficult and can be attractive to both the customer and the dealership. Conducted through multiple channels by appropriately trained personnel, it represents significant potential for business development.

Growing consumer interest in electric cars, an increasingly wide range of models and benefits for their users are contributing to the growth in sales of these vehicles.

Effective sales in this area require dealers to make strategic changes to virtually every aspect of their business, including in particular:

• providing charging facilities.
• competence of sales advisors
• competence of service staff
• revenue model in light of fewer repairs