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Agata Pawłowska

Agata Pawłowska

Management, Consulting, Sales, Training, New Processes, Coaching

A trainer and business consultant with over a decade of experience in sales and management, gained in corporate structures such as Philips and Star Alliance. She has been associated with Apple for over a decade as a sales and product trainer, and also works with leading training companies and clients from various industries, ranging from banking and finance to automotive and modern technologies. She has carried out projects for PKO BP, BMW, Jaguar Land Rover, Philip Morris, Costa Coffee, Siemens, Intercars and Totalizator Sportowy, among others.

She specialises in training and coaching in the areas of sales, customer service, managerial communication and the implementation of standards. She conducts consulting projects, webinars and certifications, and her approach combines practical business experience with the ability to build effective, unconventional solutions.

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Agata Pawłowska

A trainer and business consultant with over a decade of experience in sales and management, gained in corporate structures such as Philips and Star Alliance. She has been associated with Apple for over a decade as a sales and product trainer, and also works with leading training companies and clients from various industries, ranging from banking and finance to automotive and modern technologies. She has carried out projects for PKO BP, BMW, Jaguar Land Rover, Philip Morris, Costa Coffee, Siemens, Intercars and Totalizator Sportowy, among others.

She specialises in training and coaching in the areas of sales, customer service, managerial communication and the implementation of standards. She conducts consulting projects, webinars and certifications, and her approach combines practical business experience with the ability to build effective, unconventional solutions.

Interview

What has your career path been like so far? Who have you worked with?

My career path has been very diverse. It started with management positions in corporate sales departments at large international companies such as Philips and Star Alliance, and ended with the decision to become self-employed.
For over 10 years, I have been working as a sales and product trainer with Apple. In addition, I work for several leading training companies in Poland, as well as for my own clients, in virtually every industry. I will mention just a few of them, based on the length and scale of the project: Bank PKO BP, BMW, Peugeot/Citroen, KIA, Skoda, Jaguar&LandRover, Philip Morris, Costa Coffee, Siemens, EFL, Alior Bank, public institutions, Intercars, Totalizator Sportowy, CBRE, District Chamber of Legal Advisers.

What do you do at MYB?

Trainer / Coach / Consultant / Assessor

Please complete the sentence: I am a business advisor because…

I like to reach for practical and at the same time non-obvious solutions.

What role does your own business experience play in consulting?

My own business experience plays a very important role in my work as a consultant/trainer. It is a very helpful tool that allows me to build greater credibility in the eyes of the client. Thanks to the fact that I have had contact with various aspects of running a business, I am able to better understand the client’s perspective and identify the problems they may face.
With my own business experience, I understand the realities of business, and this allows me to use specific examples that help in understanding various aspects, from hard indicators to people management issues. In addition, I can offer practical tips on how to solve problems and avoid mistakes that I or my other clients have experienced.
My experience allows me to look at clients’ problems from different perspectives and propose solutions that can be effective in practice. All of this allows me to help clients achieve their business goals.

Why do companies use your support?

Firstly, my several years of professional experience allow me to look at problems from different perspectives, identify their causes and offer effective solutions. I am a good listener, so I can be sure that what is important to the client is heard.
Secondly, my approach to problem solving is very practical, which means that I focus on what works in practice, not just in theory. This translates into real benefits for the client.
Thirdly, the companies I work with on consulting projects appreciate the fact that, as a consultant, I am not emotionally involved in the company, which allows me to look at the situation with distance and propose new and effective solutions.
Fourthly, I am an energetic, communicative person with a positive attitude towards people and my surroundings. I am fun to work with.

What do you like most about your job?

What I like most is that working as a trainer and consultant requires me to constantly develop.

And what is the most challenging?

Transparent communication. My experience shows that many companies and managers, despite their declarations, are not ready to communicate in this way.

What companies/industries do you like to work with?

Automotive, finance, modern technologies, sales and customer service, IT.